Returns & Refunds Policy

Last Updated: 2026

Thank you for shopping with INK & STRING DECALS. We strive to provide high-quality guitar headstock waterslide decals and excellent customer service. Please read our Returns & Refunds Policy carefully before making a purchase.

1. Custom-Made Products

Many of our decals are custom-made or personalized to customer specifications.

Because custom decals are produced specifically for each customer, we generally do not accept returns or offer refunds for:

  • Custom text decals

  • Personalized designs

  • Custom logos or artwork

  • Decals produced from customer-supplied files

  • Products ordered with customer-approved proofs

Please review all proofs, spelling, dimensions, and design details carefully before approving production.

2. Standard (Non-Custom) Products

For non-custom stock items, returns may be accepted within 14 days of delivery provided that:

  • The item is unused and unaltered

  • The decal has not been applied or removed from its backing paper

  • The item is returned in its original condition and packaging

  • Proof of purchase is provided

Customers are responsible for return shipping costs unless the return is due to our error.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Upon verification, we may offer one of the following remedies:

  • Replacement product

  • Partial refund

  • Full refund

  • Store credit

The remedy offered will depend on the nature of the issue.

4. Application Results

Waterslide decals require proper application techniques and finishing processes.

We cannot provide refunds or replacements for issues resulting from:

  • Incorrect application

  • Improper surface preparation

  • Clear coat reactions

  • Sanding or finishing errors

  • Environmental conditions during application

  • Use of incompatible paints, lacquers, or finishes

Customers are responsible for following the application instructions provided.

5. Return Authorization

Please contact us before returning any item. Unauthorized returns may not be accepted.

To request a return, contact:

Please include your order number and reason for the return request.

6. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on your payment provider but typically take 5–10 business days after approval.

Shipping charges are generally non-refundable unless the return is due to our error.

7. Lost or Delayed Shipments

We are not responsible for delays caused by:

  • Postal services

  • Customs processing

  • Weather events

  • Strikes

  • Other circumstances beyond our control

If your shipment appears lost, please contact us and we will assist in filing a claim where applicable.

8. Order Cancellations

Orders may be cancelled before production begins.

Once production of a custom decal has started, cancellations may not be possible and no refund may be available.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

INK & STRING DECALS

www.inkandstringdecals.uk

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